Obnoxious Customers

I’m beginning to think that retail would be SO MUCH BETTER if it weren’t for all the damn customers. Today was a prime example. First story; a pair of ladies and, I’m assuming, their husbands, have a cart filled with stuff. They come walking towards the registers, and make like they’re going through. Not completely unheard of; if you’re picking up a prescription at the pharmacy, they’ll normally let you pay for a few other things there, if you’re not getting much. They’re not SUPPOSED to, as they’re not set up to do large orders, but they’ve done it before. We just ask the people going though the registers if they paid at the pharmacy, and they’ll flash a receipt if they did. So anyway, these people are attempting to head right on through the registers, and I stopped to ask them if they paid at the pharmacy, and one of the women was like “we’re going to the food court for a soda.” That’s not what I asked, now was it? I asked if you paid for the merchandise in your cart. So at this point I inform her that if she’s not paid for the merchandise, the cart can’t go past the registers. She gives me this look, like I’ve asked her to sacrifice her firstborn child, or have asked her to chew off her own arm. Yes ma’am, I’m sure your purse is so friggin’ heavy that your arm will just snap under the weight, and you’re just SO THIRSTY, but you should have thought of that before you loaded the cart up, now shouldn’t you? As she stares at me like I’m something she’s just scraped from the bottom of her shoe, she huffs off to the food court with her little entourage, leaving her cart with her leather jacket on top. So, she couldn’t possibly be parted from her groceries, but she’ll just leave her expensive coat there.

The second situation was vaguely similar. A woman came in with her children, 2 or 3 of them, and was attempting to sign for a check issued in her husband’s name (and ONLY her husband’s name). As the cashier tried to explain to her that the check must be signed by her husband in order for us to honor it, she got all snippy. Well FINE, her husband was in the car, she’d just go out and have him sign it! So we called over a supervisor to void out the order, so that we could help the other people in line while she was gone, and I started pushing the cart over to the wall, where we normally put orders that are “on hold;” for whatever reason, they couldn’t complete the order (normally running to the car for a checkbook). She tries to snatch the cart away from me, and asks me where I think I’m going with her cart. I explain to her that I’m not putting the merchandise back, but that I’m pushing it up to the wall, since she’s not paid for it, but will be back shortly. She tries to snatch it away, and said she was going to take it towards the door. Apparently SHE was planning to take her cart of unpaid merchandise and leave it, with her unattended small children, in the food court. Oh Hell No. So I tell her again, the merchandise is unpaid for, and can’t go past the registers. Besides, the order will need to be re-rung when she returns with her husband’s signature on the rebate check. So she storms out, and I lean over to the cashier. “So, odds that she’s just going to the car, forging her husband’s signature, and returning?” “Oh, I’d count on it.” Because let’s think about this; a woman goes shopping and brings her 3 small children in the store with her, but leaves her husband in the car? No, I don’t think so. I don’t know what ended up happening, as I wasn’t there when she returned, but I’m guessing she forged his name.

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